CUSTOMER SERVICE SURVEY

Customer Satisfaction Survey
Customer Satisfaction Survey Template
Please help us improve our products/services by completing this questionnaire.

Would you recommend the Theatre to a friend or colleague?

Would you recommend the Theatre to a friend or colleague?

Clear selection

Overall, how satisfied or dissatisfied are you with our theatre?

Overall, how satisfied or dissatisfied are you with our theatre?

Clear selection

How would rate our bar for overall quality and friendliness?

How would rate our bar for overall quality and friendliness?

Keeping in mind we are a theatre not a bar

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How would you rate the overall cleanliness for the theatre?

How would you rate the overall cleanliness for the theatre?

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Part 2/4: Service/Product Assessment

Which of the following words would you use to describe our productions? Select all that apply.

Which of the following words would you use to describe our productions? Select all that apply.

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How would you rate the quality of the website? (from 1 to 10)*

How would you rate the quality of the website? (from 1 to 10)*

Row 1
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How would you rate the sound quality?

How would you rate the sound quality?

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How would you rate the lighting quality for the shows?

How would you rate the lighting quality for the shows?

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How would you rate the video quality of the show?

How would you rate the video quality of the show?

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Which part of the open presentation do you like before the shows?

Which part of the open presentation do you like before the shows?

Clear selection
Part 3/4:Customer Care

How responsive have our ushers been to your questions or concerns about your needs?

How responsive have our ushers been to your questions or concerns about your needs?

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At what email address would you like to be contacted?

At what email address would you like to be contacted?

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Would you like to be placed on out newsletter list, showing upcoming events and shows?

Would you like to be placed on out newsletter list, showing upcoming events and shows?

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Part 4/4: Additional Feedback

Do you have any other comments, questions, or concerns?

Do you have any other comments, questions, or concerns?

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